OUR POLICES

IT IS ESSENTIAL TO US THAT EVERYTHING FROM START TO END IS CLEAR AND SATISFACTORY. SO PLEASE READ CAREFULLY THE DETAILS BELOW, IF YOU NEED FURTHER ASSISTANCE, PLEASE DON’T HESITATE TO CONTACT US. WE ARE READY TO ASSIST YOU WITH ANY QUESTION AND QUERIES YOU MAY HAVE.

SHIPPING

We offer free international shipping. Anytime. Anywhere.

 

Items will be shipped once your payment has been processed.

We ship through Brinks, Malka Amit or Fedex to ensure secure shipping. All shipments are insured. You will receive a tracking number for your package so that you can keep track of its progress. Please, allow us 1-7 days for handling of your item. You will receive your item within 2-7 weeks of your order (not including custom orders).

We can only send orders to a home or work address, unfortunately we can not send to PO boxes. Packages must be signed for by an adult upon arrival.

In office pick up can be arranged. Call or email us to set up a pick up at our most convenient location.

Secure Payment & Payment Methods

All payments are secure and all information you submit on our site is kept private.

We accept payments through Paypal and bank transfer. For our Chinese customers we also accept Alipay.

Customs & Taxes

While we do pay all shipping costs, we do not pay any customs, VAT, duties or surcharges incurred by the item upon arrival in your country. We highly

recommend that you check the customs and VAT policies in your area before you complete your order, such that there are no unpleasant surprises when your package arrives.

Returns are accepted as long as the following conditions are met:

1. The item is returned in its original condition.

2. The item is returned with its original certificate. If the certificate is missing the customer will be charged the price of a new one.

For custom orders only the main diamond will be refunded. Unfortunately, we cannot refund the cost of the setting and labor cost. In this situation the setting, of course, is yours to keep.

We offer shipping for our US customers.

For international returns we unfortunately cannot offer free return shipping, but the item can be in our office in London. We ask that you return the item via secure shipping option (Brinks, Malka Amit or Fedex).

In order to return an item:

1. Contact us to inform us that you will be returning the item. (US customers will be sent a shipping sticker at this point.) contact@ivajewels.co.uk

2. Ship the item

3. Send us the tracking number of the shipment

Your money will be refunded within 7 business days of receiving the returned item. Money will be returned in the same way the original payment was made.

Best Price Guarantee

Show us a valid offer for a comparable diamond at a better price than ours. The offer must be publicized on a retail website. Email offers do not qualify. Should we determine that the diamond is in fact comparable and priced lower than ours, we will meet our competitor's price and offer an additional 3% off. Using the GIA reports, we will determine whether the two diamonds are comparable based on their size, shape, color, clarity, depth and table.

Inspection/Viewing Services

We are happy to accommodate a diamond viewing in a place close to your home. We request that you place a 10% refundable deposit in order for the diamond to be sent. If you choose to purchase the diamond after seeing it the deposit will be put towards the purchase price. If you choose not to purchase the diamond, we will fully refund the deposit upon receiving the stone back in our office. Shipping to and from the inspection is free. The diamond can be viewed in our office in London. Viewings in our office are free.

Lifetime Manufacturing Warranty on Jewelry

We believe in the craftsmanship and quality of our jewelry so we are happy to offer a lifetime warranty on damages that occur due to manufacturing defects. If damage occurs to your item, you can send it to any one of our international offices to be assessed. If we determine that the damage has occurred due to a manufacturing defect we will fix it, free of charge, and refund all shipping costs. This warranty does not cover wear and tear, although under the warranty we do offer free services such as cleaning, polishing and prong tightening and re-dipping for white gold. We do ask that for these services the customer pay for shipping.

All purchased items are accompanied and confirmed by a company invoice as a guarantee.

Ana Iva Limited

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Iva Jewels London, UK

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